App Support

Contact Support

For technical problems, account questions, purchases, subscriptions, privacy requests, or other app-related inquiries, email us. We normally respond within two to three business days. Complex inquiries may take longer.

To help us investigate, include the app name, device model, operating-system version, app version, a description of the problem, steps to reproduce it, and any relevant screenshot. Do not send passwords, full payment-card details, or unnecessary sensitive information.

Common Troubleshooting

1. Confirm that your device has a stable internet connection.
2. Update the app and your device operating system to the latest supported versions.
3. Close and reopen the app, then restart the device if necessary.
4. Check that required permissions are enabled in the device’s Settings app.
5. If notifications are missing, confirm both the in-app preference and the device notification setting.
6. If content is not synchronized, confirm that you are signed in to the correct account and allow time for synchronization.
7. Before reinstalling an app, make sure important content is synchronized or backed up. Locally stored data may be lost when the app is removed.

Permissions

Some features may request access to notifications, location, camera, microphone, photos, files, contacts, calendar, Bluetooth, local network, motion and fitness information, health information, or other device capabilities. A permission is requested when it is relevant to a feature. You may allow or deny it and can usually change the choice later in the device settings. If permission is denied, the related feature may be unavailable, but unrelated features should continue to work.

Purchases and Subscriptions

In-app purchases and subscriptions made through an Apple platform are billed to your Apple Account and managed by Apple. Prices, trial terms, billing intervals, and included features are displayed before purchase.

• Auto-renewal: A subscription renews automatically unless canceled at least 24 hours before the end of the current billing period, subject to the terms shown by Apple at purchase.
• Manage or cancel: On iPhone or iPad, open Settings, tap your name, then tap Subscriptions and select the relevant subscription.
• Restore purchases: Use “Restore Purchases” in the app where available while signed in with the Apple Account used for the original purchase.
• Refunds and billing: Apple processes payments and determines refund eligibility. Visit reportaproblem.apple.com or contact Apple Support.
• Deleting an app or account: Removing the app or deleting an account does not automatically cancel an active subscription. Cancel it through Apple’s subscription settings.

Account Deletion

If the app supports account creation, you may initiate deletion from within the app. The usual path is:

App Settings → Account → Delete Account

If you cannot access the app or your account, email admin@gloriousgrp.com with the subject “Account Deletion Request” and identify the app and account email address. We may ask for reasonable verification before processing the request.

Account deletion permanently deletes or anonymizes the account and associated personal information, except information we must or may retain for legal compliance, transaction records, fraud prevention, security, dispute resolution, or enforcement of agreements. Completion may take a reasonable period, and secure backup copies may remain until the normal backup cycle expires.

Privacy and Legal Information

See our Privacy Policy for information about data handling and your choices. Use of our apps is also subject to our Terms of Use and any terms displayed in the relevant app or storefront.

Service Availability

We work to keep the Services available and secure, but maintenance, updates, network conditions, third-party systems, emergencies, or other circumstances may cause interruption. Current compatibility and feature availability may vary by app, device, operating-system version, language, country, or region.